Return & Refund Policy – JH Store
At JH Store, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a transparent return and refund process as outlined below.
1. Eligibility for Returns
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Returns are accepted only if the product is defective, damaged, or incorrect.
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Items must be unused, in their original packaging, and with all tags intact.
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Customers must notify us within 48 hours of delivery to request a return.
2. Non-Returnable Items
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Certain products such as personal care, health supplements, hygiene-related items, and perishable goods cannot be returned due to safety and hygiene reasons.
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Sale or clearance items are non-refundable unless defective or damaged.
3. Return Process
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Contact us via email at brandjhshop.info@gmail.com with your order details and reason for return.
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Our team will review your request and provide return instructions.
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Ship the product back to the address provided by our support team.
4. Refunds
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Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days.
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Refunds will be made via the original payment method or issued as store credit.
5. Exchanges
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We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us within the eligibility period.
6. Shipping Costs
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Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
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Shipping fees are non-refundable.
7. Order Cancellations
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Orders may be canceled before they are shipped. Once dispatched, cancellation is not possible, and the return process must be followed instead.
Contact Us
For return and refund assistance, please reach us at:
📧 Email: brandjhshop.info@gmail.com
📍 Pakistan